Timeline & Procedures

 

Because are cake pops are fully custom and we book quickly, placing your order as soon as possble is the best way to secure your event date.

 

After you submit a quote request, here’s what happens next:

 

1. Your Date Is Temporarily Held

 

Your event date is saved while we prepare your quote, so you don’t have to worry about losing it while waiting to hear back.

 

Your quote will include:

    •    Multiple design options

    •    Pricing based on design difficulty and materials

    •    A link to place your order online (or you may order by phone)

 

This allows you to choose designs that fit your style and budget. If you already have a budget in mind, let us know and Jennie can recommend the best options.

 

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2. 24 Hours to Decide

 

Once your quote is sent, your date will be held for 24 hours so you have time to review and place your order.

 

If you need more time, just let us know (unless your order is needed within 5–10 days).

 

If we do not hear from you within 24 hours, the date may become available for other customers.

 

Because we book quickly, we recommend placing your order as soon as possible if you would like to secure your date.

 

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3. Securing Your Order

 

Once you place your order:

 

• We will enter it into our system

• You will receive an invoice

• Your order will be held for 24 hours while awaiting payment

 

Your order becomes officially secured once the retainer is paid.

 

Retainer Details

    •    50% of the total order

    •    Non-refundable

    •    Transferable with 7 days notice before pickup/delivery

 

You may either:

    •    Pay the full balance, or

    •    Pay the 50% retainer and the remainder one week before pickup/delivery

 

Accepted payments:

    •    Credit/debit card (we automatically send an invoice unless you prefer one of            the payment options below. 

    •    Venmo

    •.   Cashapp 

    •    Zelle

 

(We are not currently accepting cash.)

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4.) Pickup & Delivery Information

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At the beginning of the week your order is scheduled, we will send the pickup address along with pick up instructions or delivery confirmation. We are located right off of 295 and Gate Parkway down the road from Ikea. 

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